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Message 1 of 2 (79 Views)

Samsung J3 won't send e-mails on mobile data

I can send and receive e-mails via wi-fi, but can only receive e-mails via mobile data. 

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Registered: ‎07-04-2015
Message 2 of 2 (59 Views)

Re: Samsung J3 won't send e-mails on mobile data

Hi ibott,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with sending e-mails via your mobile data connection on your Samsung J3. Has this been sorted out for you since your post?

Have you reset the email client app your are using to send/receive email? We suggest checking the settings to make sure that you haven't set the app to send only when connecting to WiFi.


Kind regards,


Virgin Media Forum Team

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