Phoned 789 before I left the UK to get my travel pass set up and to confirm my phone was set up to be used abroad (Portugal). On landing here every one of my 7 friend's phones connected to the local providers and they had instant access to the internet (they are NOT with Virgin). My phone said 'no service'. I tried switching off, hard reset, manually connecting to network etc but nothing helped. Contacted customer service on the long number provided (for which I assume I've been charged a fortune) and was told my phone wasn't set up for roaming at their end! They switched it on and said try again after a hard reset. Still no internet and won't have access to wifi for the next 3 days.