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Sajeev
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Roaming service in India

Hello People
I have joined with Virgin mobile recently after a lot of persuasive telephone call. I am now in India and before my journey I have contacted them and informed them that I am travelling this part of the world and make my phone roaming. They agreed. I am in Indua right now my telephone does not work and showing as "no service". I have been trying to contact almost all numbers of Virgin telephone help line on Internet, none worked. I am India and no phone line and anyone can ask these stupid Virgin people to contact me or sort this issue. My email is [email removed]@ yahoo.com. To be certain on my return cancel all Virgin service. I have been using Virgin broadband/TV etc for long time. Please help. Thanks.
My India number is [number removed]. Thanks
Sajeev

[MOD EDIT: Personal details removed, please review the Forum Guidelines]

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Re: Roaming service in India

Hi Sajeev,

 

Welcome to the communitySmiley Happy and thanks for posting.

 

Sorry to hear you're experiencing issues while roaming in India. Appreciate this is frustrating for you.

 

You need to check roaming is active when you log into Your Account .

  • Click on plan and device
  • Click the tab manage services.

Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.

 

You can also check the call barring option to stop calls abroad isn't set to on.

 

You could also try the following steps if roaming is on:

  • Turn your phone off and then back on again
  • Go into your phone settings and select a network manually.
  • Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network

If after these steps you are still experiencing difficulties give our mobile team a call on +440345 6000 789 from a roaming handset or land line so we can take a further look into this for you.

 

Let me know how it goes.

 

Speak soon

Stephen_B
Community Moderator

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