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Roaming help

Hi. Parents didn't realise they had to set up roaming on their phones, they are now in Spain, brother phoned and gave dads details and asked for both phones to be registered  (2 phones 1 plan) both were supposed to he done. My dad's phone now works, mums will not accept a network

Please help thanks

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Re: Roaming help

Hi clairey36,

it could just be that the roaming activation has taken a little longer on your mum's phone or it may be the handset.

Advise her to turn it off and on again (if the battery is removable, take it out whilst the phone is on then reinstall it - this will reboot the device).

If it still doesn't connect to a network, try going into the phone's settings and "Manually select network".

AlexKid :-)

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