if anyone can find a short post that seems to have gone missing only a few hours after it was posted.
Admittedly there was a degree of honest, but polite critism of the level of the service and customer care being provided by Virgin. I believe however that a harmless comment that might have suggested that had my complaint been more of the "I have lost my ringtone" rather than a genuine issue of corporate failings might have mods queing to show their skills with prompt and decisive advice was the catalyst that caused a reaction by a forum moderator to see my opinion trashed. If. this is the case then a polite personal message with an expaination as to why politely expressed views are censored would have been nice.