I returned a faulty handset over 3 weeks ago and it has not arrived at the company (Kuhne & Nagel) in Wellingborough. They will not take my calls. I have lost my proof of postage receipt from the post office and now I am going to be charged £175. The post office cannot issue a replacement. Thephone was accidentally dropped in water. Would a signed affadavit witnessed by a solicitor be enough to replace the proof of postage? Why do Virgin not insist on the phone being tracked if its value is £175 rather than the customer having to produce a flimsy post office receipt as proof?