I ordered a new Mobile Phone (iPhone) on 06/07/2016 It arrived 08/07/2016
Unfortunately the phone sent out was 32Gb not 64GB
I asked to return it and was promised the packaging the next day It arrived on the 12th !!! I return the whole package unopened.
I was promised a call to set up a new delivery Nothing occurs ! I contact Virgin Mobile on 18th as they have not called me back as promised Then told that this would be dealt with promptly with another call back promised
I contact them AGAIN on 21st and am advised by Virgin that this package arrived at their "engineers" on the 14th
I am now advised that the phone has not been checked and that a replacement phone to the specification required cannot be sent out until this happens I am then told that this is STILL pending and nothing can be done until at least the 25th or 26th if then!!
All the retention team were to be honest wonderful and i could feel their exasperation as much as mine
I look at other options and find an almost identical deal from another source for delivery 22nd
Being a loyal customer and keen to stay with Virgin I call back and ask if ANYTHING can be done to expedite this frankly ridiculous time span