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Replacement sim allows data but not calls or text (on S7 edge)

2 days ago I couldn't make or receive calls or text, but data was working. Virgin said it was because I changed plan but did not activate my new sim in time. Replacement sim arrived, same problem, except sim works phone in other phones so I'm guessing something happened to my s7 edge 2 days earlier.

The following has been unsuccessful.
Soft and hard reset.
Network settings reset.
All setting reset.
Clear phone cache and partition in Android menu.

Not tried yet.
Factory reset
Flashing the phone (via Samsung repair centre).

We go on holiday in 2 weeks so need sorting fast. Any suggestions?
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Re: Replacement sim allows data but not calls or text (on S7 edge)

Hi mhusnat

Welcome to the community.

Sorry to hear about the issues you've had with your phone since the changeover.

It's a few days since you posted, are you still experiencing this issues?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help

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