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Replacement sim advice.

Hello, I am looking for advice on how to get a replacement sim. I have a second contract for my son and he has managed to damage his phone so he is going back to his old one. The problem is he currently has a micro sim and I need it to be a standard sim.
I have been trying virgin customer service for days but they have either been offline, on hold for 40 minutes at a time or just hung up on. I'm just hoping there is a way to order a replacement online but I can't seem to find one.
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Re: Replacement sim advice.

Afraid it has to be by phone, found that out a couple of months ago when wanting micros to replace standards
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