Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your new phone not accepting the PIN. Has this been sorted out for you since your post?
If you are still having an issue with this, please send a private message to me so that I can look into this further for you.
Please provide the following details:
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
Virgin Media Forum Team
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