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Registered: ‎06-06-2017
Message 1 of 2 (42 Views)

Pin doesnt work on new phone


Ive got a real problem with my new phone its not accepting my new pin, so basically I have no phone because my old phone seems to have transferred over so cannot make calls.

My new phone is not accepting 7890 the default pin it's saying its incorrect


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Forum Team
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Registered: ‎07-04-2015
Message 2 of 2 (15 Views)

Re: Pin doesnt work on new phone

[ Edited ]

Hi Martyn,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your new phone not accepting the PIN. Has this been sorted out for you since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.


Kind Regards,


Virgin Media Forum Team

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