Menu
Reply
  • 5
  • 0
  • 0
btspain
Tuning in
69 Views
Message 1 of 2
Flag for a moderator

Non recognition of my mobile phone and details

I have a mobile account with Virgin that I have had for over a year. They manage to send me my monthly bill without fail. They have messed up my data roaming and cut it after 6 days and then wanted to charge me tore-instate. They have then reset the controls on my site but now do not recognise my email, or phone number or password. I have tried re-registering but am told it is technically not possible. Any one got any ideas?

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
45 Views
Message 2 of 2
Flag for a moderator

Re: Non recognition of my mobile phone and details

Hi btspain,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with the recognition on our side.

 

I want to get this sorted for you as soon as possible. So I can look into this, I've sent you a PM detailing the next steps.

You can view this by clicking the purple envelope in the top right.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos