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Message 1 of 2
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Non recognition of my mobile phone and details

I have a mobile account with Virgin that I have had for over a year. They manage to send me my monthly bill without fail. They have messed up my data roaming and cut it after 6 days and then wanted to charge me tore-instate. They have then reset the controls on my site but now do not recognise my email, or phone number or password. I have tried re-registering but am told it is technically not possible. Any one got any ideas?

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Forum Team (Retired) Mat_H
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Message 2 of 2
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Re: Non recognition of my mobile phone and details

Hi btspain,

Welcome to the forums Smiley Happy


I'm really sorry that you're having issues with the recognition on our side.


I want to get this sorted for you as soon as possible. So I can look into this, I've sent you a PM detailing the next steps.

You can view this by clicking the purple envelope in the top right.




Who's who? Find out more about our community members. Good folk to know

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