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No service for a week.

Hello, I've been in Spain for a week now, how the hell can I get a service out here, my daughters cheap contract works of but mine, top contact available has never had a service all week, what an absolutely terrible network Virginia mobile is, glad my contract is finishing in September.
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Re: No service for a week.

Hi bantambouncer,


Thanks for postingSmiley Happy


Sorry to hear you're not able to use roaming while in Spain.


Can you check roaming is active when you log into Your Account. Click on plan and device > Click the tab manage services.


Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account. You can also check the call barring option to stop calls abroad isn't set to on.


Once roaming is active try the following steps:


Turn your phone off and then back on again

Go into your phone settings and select a network manually.

Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network


If after these various steps you are still experiencing difficulties why not give our mobile team a call on +447953967967 or alternatively on 0044345 6000 789 from a roaming handset or land line so we can take a further look into this for you.


Let me know how it goes.


Take care

Community Moderator

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