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PeterLamont
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New contract, no contact.....

On wednesday I requested a new contract with Virgin mobile, I rec'd an email to say that there was a glitch virgins end and that I would hear from them in 24 hours, I havent heard a thing and it is impossible to get through via live chat. I am unable to call as at work and really want to know if this phone is coming or if I should just get a contract elsewhere....... 

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enlli
Knows their stuff
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Re: New contract, no contact.....

If you can't phone them then you are left with two options.

1) Wait for one of the mods to pick up your post

2) Get a phone elsewhere

This problem has been going on four months. One has to ask the question if a company can't get it's revenue generating systems working what happens when you have problems with stuff that does not bring in revenue?

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: New contract, no contact.....

Hi PeterLamont,

Welcome to the forums Smiley Happy

Sorry to hear that you're having issues with your order. I want to get to the bottom of this for you. So I can do this, I've popped a PM your way!

You can view this by clicking the purple envelope in the top right.

Thanks,
Mat


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