My contract for ******************* came to an end at the end of Jan 2016 and I called in Dec 2015 to cancel. I went through all the process and was told the cancellation would go through.
I now find a demand for another months service and when I login I see I've been renewed for another year!?!
Not only that but a new credit agreement was opened for me against my credit file adversely affecting my credit score!?!?!
So I thought I'd call today to see if I could speak to someone. Neither 0345 6000 789 nor 0345 454 1111 work and simply drop the call. Lovely.
So now I am in a situation where I have a fradulent credit agreement I never agreed to against my credit history, demands for payment and no doubt more adverse credit AND the inability to contact customer service.
There is a REASON I want to cancel.
Can someone PLEASE sort this out?!?!
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