Hi, I wonder if someone (from Virgin?) can help me, since I can't seem to get through to anyone on the phone who knows what I'm talking about.
I've had a monthly contract for the standard 24 months, which I got with my Samsung S3. Now I'm out of contract and decided I wanted to switch to a pay monthly sim for the moment. I did this online and as it asked for my current number, thought I would be switching over.
The sim arrived today and I've logged into my account to find my old contract still there, and the sim contract with a new number. There's also a usage charge of £0.67 on the sim, which is odd since I haven't even popped it out of the card yet.
Can anybody help me please, I'm confused by both the help on the VM site and about how I'm supposed to switch.