• 12
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

Mobile switched off and still using data.

My daughter has a pay monthly phone and when she is connected to wifi at home is still using data? Today the phone is turned off and when i have looked at the account it has still been connected to the internet numerous times. How can this be when ot is not even turned on? Any help would be appreciated.
0 Kudos
  • 3.82K
  • 899
  • 1.7K
Message 2 of 2
Flag for a moderator

Re: Mobile switched off and still using data.

Hi Kittymum,


even at home with a WIFI connection, when in standby your daughters phone's WIFI may "go to sleep" as a battery saving measure and then the phone will use mobile data if allowed.

This will take place without her actively making a data connection. (Apps and the phone's OS synching and checking for updates e.t.c using small amounts of background data).


With the phone physically turned off this cannot take place. I suggest that you contact customer services 789 / 150 / 0345 6000 789 so that they can investigate this for you.


AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.