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Stevievrs
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Mobile data charges abroad. Very unfair..........

Hi,

Before going on holiday(USA) recently I checked my phone was ok to go abroad with and my account said it was.

When we arrived at our villa I turned the phone on and it wouldn't connect to any of the providers so turned off again and back on to no avail.

I left the phone hoping it would connect and then received a text on the 22nd March(12 days into the holiday) at 21.56 welcoming me to America and stating all charges applicable.

At 21.57 I then receive another stating that I had spent £35 on mobile web so far(1 minute after my welcome)

At 21.58 I then receive another stating you have reached your £45 limit(2 minutes after my welcome)

I will add that I was not in the villa when these texts arrived.

 

This I feel is very unfair and has anyone else had similar experience or can offer some words of advice.

 

Cheers

 

Stevie

 

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Forum Team (Retired) Mat_H
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Re: Mobile data charges abroad. Very unfair..........

Hi Stevie,


Welcome to the forums Smiley Happy

 

I'm really sorry for any confusion caused on our part regarding this. I'm afraid we're unable to deal with billing requests on the forums. So we can look into this this for you, give us a call on 789 or 0345 6000 789 and we'll get this sorted.

 

Let me know how you get on.


Thanks,


Mat


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