Tuning in
  • 4
  • 0
  • 0
Registered: ‎27-01-2011
Message 1 of 2 (37 Views)

Mobile data add-on

Having used all my data allowance I'm having difficulty buying an add on. When I try either by the app or online it keeps telling me it doesn't recognise the device. It says it may be because I'm connected to wifi. I have disconnected from wifi and attempting to connect via mobile data but with no success. When I log into my account online I cannot find an option to just buy data. If I make a payment to my account there is no way of allocating this to purely buy data. 

Can anyone help as I don't really fancy paying £3 a day for the next 12 days!



0 Kudos
  • 17.16K
  • 1.55K
  • 2.93K
Registered: ‎11-08-2009
Message 2 of 2 (32 Views)

Re: Mobile data add-on

In Your Account, go to Plan and Device, and then Manage Add Ons.

The options for data add ons are there.
I work for Virgin Media - but all opinions posted here are my own
0 Kudos