I have a PAYG contract with Virgin and want to change to pay monthly. I was told (via chat before purchase) I can get a pay monthly sim and call 789 once I receive my new sim.
I received my pay monthly sim and called 789 but I was told it is not possible to transfer my current PAYG phone number to the new sim card.
Was the information the first person told me wrong???
The SIM is just a token to identify your handset/device on the network. It does not control the type of arrangement/contract you have with VM.
The call centre can convert you over the phone with no change of SIM required. So there was no need to send a new SIM.
If however you also have a new phone and now require a new SIM of a different size, micro or nano versus standard, then they can also send you a replacement that's the correct size.
You will loose any accumulated PAYG Your / Crave Rewards when you convert to a monthly contract. So you might want to spend them first.