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Japan problem. Available networks SoftBank 3G and DOCOMO 3G both have (forbidden)

The Virgin shop team in Kingston upon Thames were very helpful in setting myself and my 2 sons up with PAYG monthly contracts as a solution to allow us to use our phones for a planned holiday in Japan. We have arrived in Japan today, but cannot connect to a network operator in Japan. The shop checked that our Virgin Media ZTE BLADE Q mini's would work here in Japan, are their settings that we need to change?

The 2 available networks SoftBank 3G and DOCOMO 3G both have (forbidden) when manually selected.

We desperately need our phones to work as security measures in case we missplace each other in Tokyo. Can anyone please help me quickly?

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