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Internet access

I have just joined virgin mobile.  I can only get Internet access on WiFi. 

Message l keep getting is to turn off wifi to setup my account,  but when I turn off wifi I am getting no Internet.  Help please, I am not good with the technology, please keep it simple 

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Fibre optic
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Re: Internet access

Hi briw

Sorry that you are having issues with your data!

Lets try and get it sorted for you Smiley Happy

can you tell me what sort of handset you have please? ( the make and model )
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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Forum Team
Forum Team
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Re: Internet access

Hi briw,


Welcome to the community and thanks for posting. I'm so sorry to hear you're not able to access the internet when using mobile data. This isn't something I like to hear especially coming from a new customer.


I'll happily help you out and keep it simple for you. Could you please answer the following questions:-


Are you able to make/receive calls?

Are you able to send/receive texts?

What is the make and model of the phone?

Did you get the handset from us or somewhere else?

What are you doing when you're getting the message? (Opening an app perhaps)


It may also be worth you getting the correct settings for our network once again. You can do this by selecting a handset from the list here and following the instructions.


Look forward to your reply.



Forum Team
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