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International Roaming (lack of)

Similar to other reported issues I'm afraid. Currently in Spain near barcleona and not getting any mobile data


- enabled in virgin mobile account settings

- roaming enabled on iphone (6 plus)

- not in flight mode or anything else silly

- bought 250mb travel pass

- rebooted a few times

- voice and text works fine

- no data, can't pick up 3G


My wife's phone picks up Orange 3G (she's on EE with iphone 5) while mine will only pick up Orange.


Not sure what else to try, VM helpline just keeps saying 'the system is busy' and am not half way through holiday with no data (apart from flakey hotel wifi.


Can anyone advise of any additional steps to try, else can VM support confirm that I'll get a travel pass refund on return. 


Very annoyingly I get text messages telling me I haven't yet used any of my 250MB allowance !!!!!! Was with Vodafone for years and never had a problem.


Any help would be gratefully received.

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Re: International Roaming (lack of)

Hi James4444,


Welcome to the community and thanks for posting.


I sincerely apologise you're not able to use the EU data pass you purchased. I appreciate this isn't what you expected when you bought it.


I'll now send you a private message to discuss further. To view this click on the red envelope on the top left.


Hope to hear from you soon.



Forum Team
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