Menu
Reply
  • 1
  • 0
  • 0
primrose202
Joining in
521 Views
Message 1 of 2
Flag for a moderator

I cannot receive or send texts from abroad

I have just recently been home to the UK and updated my contract and phone package. The phone I now have is an iPhone 5s.

I have the same phone number as I did with my old phone.

However, unlike before I am no longer able to send or receive text from Malta or make calls to the UK.

I am connected to the same carrier that I used before but for some reason with my new phone I am having this new problem.

When I do try to make calls to the UK I get a message saying call barred.

I really hope you can help me with this as texting and calling the UK from Malta is something I do regularly.

0 Kudos
  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
495 Views
Message 2 of 2
Flag for a moderator

Re: I cannot receive or send texts from abroad

Hi primrose202,

log into your mobile account > click on "Plan and device" > under "Manage your services"

Check that "Roaming" is ON and "International call barring" is OFF.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos