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I cannot receive or send texts from abroad

I have just recently been home to the UK and updated my contract and phone package. The phone I now have is an iPhone 5s.

I have the same phone number as I did with my old phone.

However, unlike before I am no longer able to send or receive text from Malta or make calls to the UK.

I am connected to the same carrier that I used before but for some reason with my new phone I am having this new problem.

When I do try to make calls to the UK I get a message saying call barred.

I really hope you can help me with this as texting and calling the UK from Malta is something I do regularly.

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Re: I cannot receive or send texts from abroad

Hi primrose202,

log into your mobile account > click on "Plan and device" > under "Manage your services"

Check that "Roaming" is ON and "International call barring" is OFF.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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