• 7
  • 0
  • 1
Tuning in
Message 1 of 2
Flag for a moderator

I am abroad and I can't even send an sms

Hello, i have a Virgin Mobile SIM card (not pay as you go) and I just read that I cannot use my UK number while I am abroad because I had to call the VirginMobile help number BEFORE leaving the country. Also in the topic that is pinned on top of the section there is a link to activate the SIM card via internet but the link doesn't work.
Is there a way I can activate my SIM card from outside the UK whitout calling the international number?
thank you
0 Kudos
  • 6.8K
  • 217
  • 508
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: I am abroad and I can't even send an sms

Hi danooo999,


Welcome to the Community Forum, I'm sorry that you aren't able to send text messages while abroad. 


Checking into this further for you, I can see that you will need to call in or go through to WebChat in order to activate roaming while you're out of the country.


Give us a call on +447953967967 or go through to Contact Us - just click on Mobile - Your Account - Chat Online.


Kind regards,

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help

0 Kudos