I got sim only deal 6 months ago, where I was told that I will be able to upgrade after 3 months having good history of payments.
After 3 months, the automated system said I am eligible for upgrade but actually on phone the team as well as their supervisor said, 'No, the rule is of 6 months, there is fault in automated system' and she promised me to upgrade to mobile phone after 6 months.
After 6 months, I was told, 'yes, I am eligible for upgrade'. The guy on phone said, it is going to be a good news and he will call me 48 hours.
No call in 48 hours.
Then I called, this time another fellow took my detailed changed password and again said it is going to be a good news and he will update in 48 hours.
Again, No call in 48 hours.
Then I called. This time a girl on phone. She took all my detailed again, said "good news, yes, I am eligible for phone upgrade". She explained me phone, price, and plan details. Then she said, the colour I want is not in stock but there is another phone colour available. I agreed.
After being on phone for nearly half hours, she said she can't upgrade me to phone as I need high credit ratings. I having low ratings.
I ask, how?
6 months direct debit, 6 months waiting time, 2 time 48 hours wait, every time half hour on phone about my details, every time promise directly by managers. was that all drama?
Moral of the story:
All that was fake promises, they rely on reference agencies and you on 6 months roll on contract has nothing to do with your phone upgrade. Don't trust them, Virgin is fake.
Complaint number/call reference number COM101273861