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Petefoz
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Excessive data usage since 17th March

Since my Galaxy Ace was refreshed on 17th I have used about 400Mb of data out of my 500Mb allowance.  One night so much data moved it flattened the battery!  I have tried to stop it by switching of 3G and Packet Data, but the data now just moves through my wi-fi connection.  Next week I will be away from home and dependant on 3G so I need to get it sorted.  I downloaded My Data Manager and a lot of the data seems to be moved by OS Services and some by Google Play Store.  When I could look at the timing it moved in fairly regular packet sizes at a regular number of minutes past the hour. 

 

Any ideas what might be going on and what I can do about it?

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Forum Team (Retired) Mat_H
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Re: Excessive data usage since 17th March

Hi Petefoz,

 

Welcome to the forums Smiley Happy

 

I'm really sorry to hear you're having some trouble with the data. I want to get this sorted for you. So we can get this sorted for you, are you able to factory reset the phone?

 

There could be an app causing the problem even though it's listed as the Play Store.

 

You can back up the content on your phone using Samsung Kies here.

 

You can then factory reset the phone by going into Settings, Privacy, factory data reset.

 

Let me know how you get on.

 

Thanks,

 

Mat


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