We had been on the Loyalty discount for my wife mobile line, we payed £6 per month for years, It was a excellent deal so we stayed. In june they finally raised the price to £9 pm which i swallowed - still a good deal.
Today a rather insulting letter telling us the loyalty had stopped and we would now be paying £23 per month - THAT IS AROUND 280% PRICE RAISE!!!!!
I have rang up and aired my disgust, obtained my PAC code and split - more expensive contract with 3 but at least they treat their paying customers with the respect. So much for loyalty, in the last few months its been nothing but price raises from these highwaymen.