Menu
Reply
  • 1
  • 0
  • 0
Sparkey3060
Joining in
63 Views
Message 1 of 2
Flag for a moderator

Contact? Confused!

I have tried to phone Vigin this morning several times to pay my bill and everytime i ring 789 all i get is a recording saying my account has been suspended and to call 789. 

So i have been trying to chat to someone online on the Vigin website and all it comes up with is - all of our agents are currently busy please try again later.

I have problems with my speech due to having Bells Palsy for the 3rd time - the left hand side of my face is paralysed and it causes my speech to be very slurred.

I can't ring from a different phone as all i have is my mobile.

Can anyone help me please as i don't know what to do?

Many thanks and kind regards

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
41 Views
Message 2 of 2
Flag for a moderator

Re: Contact? Confused!

Hi Sparkey3060,

 

Thank you for writing in and posting about the billing issue.

 

I am sorry that the 789 was not working for you, that must be annoying! I have checked the Webchat and although at time it may be busy during peak times, around 5pm, its best to keep refreshing the page to get to an agent.

 

I hope that you've been able to get some headway in the meantime and please take care Smiley Happy

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply