I signed up for a single SIM card, a monthly direct debit deal but was for some reason registered with two, and was sent two sim card as well. I called directly to cancel one of them and was told this was done and that I would get a confirmation email. I never got that. I called again and was told they could see the cancellation was in progress.
However, I now see that I have been charged for both accounts, despite only using one. When I try to log in to my online account to see what is going on I am met with "Oops something went wrong" every single time.
So please help! Can I get the money refunded as I tried several times to cancel the plan and never used it? How can I cancel this second plan if the call center cant help me? And how do I get access to my online account to see what is going on?