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oldmonk
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Charged for text messages I didn't send

I have been charged £10 for sending 10 text messages whilst abroad, however I am adamant that I did not send a single message.

My bill shows the messages were sent to Virgin's Text Message Centre number, so I am not clear to which number the messages were actually sent. 

VM's customer service person was no help at all. 

Can someone here advise?

Thanks

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Forum Team (Retired) Mat_H
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Re: Charged for text messages I didn't send

Hi oldmonk,


Welcome to the forums Smiley Happy

 

I'm really sorry to hear that you've had some issues with texting while abroad. I want to get this all sorted for you. So we can look into this, I've sent you a PM detailing the next steps. You can view this by clicking on the purple envelope in the top right.

 

Let me know how you get on.


Thanks,

Mat


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