creating multiple posts on the same query is not the way to go as the Virgin forum team go through posts in date order,
If another member is able to offer useful advice I am sure that they would to your first post.
Having read it, it and it appears that you no longer a Virgin customer having moved your number to another provider, is this correct?
If so that would be why you are unable to log into "Your account".
With regard to any money which may be outstanding, I suggest that you give customer services a call on 0345 6000 789.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.