Menu
Reply
  • 1
  • 0
  • 0
love12
Just joined
206 Views
Message 1 of 2
Flag for a moderator

Can't access phone network in Morocco

Hi,
I can't access a phone network in Morocco. I've tried manually selecting a network, but apparently my sim won't allow access.
Automatic selection just says try later.
I need phone access asap!!
Tags (3)
0 Kudos
  • 4.82K
  • 213
  • 439
Forum Team
Forum Team
186 Views
Message 2 of 2
Flag for a moderator

Re: Can't access phone network in Morocco

Hi love12,

 

Welcome to the community and thanks for posting. I'm terribly sorry to hear you're unable to connect to a mobile network in Morocco. I understand this is important if you need to contact friends and family back home.

 

You'll need to check whether roaming is enabled on your account. If you're on pay monthly this is automatically switched off to avoid any unwanted charges.
 
You can now enable this via your online account. Please click here to log in and follow these steps:-
Online account > Plan and device > Manage services > Going abroad
 
If it shows it's turned off then please turn it on. You'll need to wait 2-24 hours for this to be successful. You can also check costs of calls, texts and reception here.
 
If you're still having trouble, and can get to a working phone, then please call our team for assistance on 447953967967.
 
Hope this helps. Please let me know how it goes.
 
Thanks

Rich
Forum Team
0 Kudos