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Can't access mobile phone account.

hi, I'm pretty sure I registered for this service sometime ago but every time I try lately I can't access anything that links to me. The online system just doesn't seem to recognise me. I've tried doing the forgotten password/email to no avail. Had a frustrating web chat with Virgin media who couldn't help either. The awkward part is that the phone and phone number is my daughters so I can't ring from that. I just pay and hold the account!

can anyone advise please?

I'm using an Apple iPad if that could be an issue at all?




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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: Can't access mobile phone account.

Hi Tduncan,


Welcome to the forums Smiley Happy


Sorry to hear you're having issues logging in on the iPad.

Are you able to let me know if you get the same issues on a different device?

Give this a go and let me know how you get on.




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