I have been with Virgin for a few years now and decided to go for a new phone(and less minutes) seeing that my contract(sim only)is up on the 24th this month. Having looked at the phones available from Virgin, I decided to go for the HTC One Mini 2. Total monthly price and tariff from £17 it says.... So I called Virgin and talked about it...said I would like the phone and said I wanted the £10 tariff and seeing that I have been a loyal customer, was there any chance of discount? No was the reply , we are already giving you discount at that price (£22). Excuse me....what discount? That is the regular cost(£12 for phone and £10 for tariff). In the end I settled for a different phone and tariff at only a bit more each month than I would have paid just for sim only.