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Joopster
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Avoid Virgin

Moved from EE - and it took a week and several frustrated phone calls to a passive, unhelpful  overseas call centre before I had my old number transferred.  I complained formally in writing. Now Virgin has sent me two texts saying I was being cut off before my monthly contract had ended - and another text saying I was being returned to my Pay As You Go tariff.  Obviously I cannot be returned to a Pay As You Go tariff as I have never had one.

Virgin Media sent me a letter acknowledging I had raised a complaint saying they would be back in touch. Guess what:  nothing since, other than the texts waving me goodbye.  But Virgin has still taken money from my account, even though they have terminated the service.

So I am taking to social media to encourage people to avoid taking out a Virgin contract based on my dreadful experience.

Anyone else experienced such a poor service from Virgin ?  Form a long queue I suspect..............

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