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Accessing VM from abroad

Just a quick question about collecting voice mail from abroad. I'm in the USA right now and my phone tells me I have a voice mail waiting for me. But collecting straight off the phone can be kind of expensive. I have a phone card that I can call back to the UK for quite cheap but when I use it to call back to my voice mail number I'm having a little problem. When I phone my voice mail number I hear my outgoing message which I interrupt by pushing the # button. I'm then prompted  to put my pin code in and I use the same 4 digit code for VM on all my phones. Unfortunately that code isn't letting me in. Now I've had this virgin mobile number for years now and I have to say I don't really remember setting up the VM or a pin number for the VM. I'm wondering if there's a default pin code for the VM that one uses until one actually picks a unique (personal) pin code. If this is the case, what would that default code be? Thanks.

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Forum Team (Retired) Mat_H
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Re: Accessing VM from abroad

Hey Slamdunk58,


Welcome to the forums Smiley Happy


Sorry to hear you're having some issues accessing the Voicemail that you've been left. I want to get this all sorted for you.


You can try 7890 for a default pin. If this doesn't work, give us a call on +447953967967 from your phone and we'll be happy to help.


Let me know how you get on with this.



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