Menu
Reply
  • 6
  • 0
  • 0
hac1992
Tuning in
82 Views
Message 1 of 2
Flag for a moderator

A £4.49 charge for a "service number call"?

I do not understand why I was charged £4.49 for something called a "service number call" (12 mins long) even though I have unlimited Airtime Allowance.

Such a charge is dishonest and extortionate.

0 Kudos
  • 3.83K
  • 901
  • 1.7K
Superuser
Superuser
63 Views
Message 2 of 2
Flag for a moderator

Re: A £4.49 charge for a "service number call"?

Hi hac1992,

 

service numbers (beginning 084, 087, 118 and 09) are chargeable and listed as such.

Scroll down this page: http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html

you will see:

Calls to service numbers: The way you’re charged for calling numbers beginning 084, 087, 118 and 09 has changed. The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36p per minute. The service charge will be advertised by the company that you are calling. If any of these numbers are included in your bundle you will not be charged the access or service charge.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos