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£5 1GB Data Add-on has not renewed.

It was due to renew on the 30th, I got a text saying it would, but it seems to have vanished completely. I have tried sending the 'CANCEL Data5' text thinking I could simply buy it again later, but the response text said I was not using the DATA5 add-on so could not cancel. It said I was on the 1GBDATA bundle, whatever that is. I then sent the text 'BUY Data5' and the response said 'Sorry, but that's not something we offer'. It is still listed in the help pages (LINK) that this Add-on is still available so I have no idea what is going on anymore. Can anyone help?

PAYG customer, £7.98 balance.

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Forum Team (Retired) Mat_H
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Re: £5 1GB Data Add-on has not renewed.

Hi banzai,


Welcome to the forums Smiley Happy


I'm really sorry you've been having some trouble adding data to your account. So we can get this sorted for you, give us a call on 789 or 0345 6000 789 and we'll get on the case.


Let me know how you get on.




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