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gawjuss
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whats the customer service complaints email

Whats the email address for customer service complaints at Virgin.

I've had 2 very frustrating phone calls with Virgin, y.day for over an hour and again at 8.15am this morning. I've actually emailed the CE - Tom Mockridge in frustration.

Another price increase again in February will total 3 increases in 12 months. Paying way to much for the service and SKY have offered same package for almost half the price.

Thus I'm now cancelling 2 contracts as a result and plan to sign ith SKY this afternoon.

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Forum Team (Retired) BenD_H
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Re: whats the customer service complaints email

Hi Gawjuss,

 

Than you for your post and popping in for the first time, welcome to the Community Smiley Happy

 

I'm sorry to read that you've feel this way about the pricing of the packages, we try to keep costs low whilst remaining competitive.

 

I can see that you've asked for an email address for Customer Complaints, I'm afraid there isn't one but I can see that you've emailed CE instead. They should be able to pick this up and if you could wait a day or two, they'll be right with you.

 

If there is anything that I can help you with please let me know.

 

Ben 


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