Hi Ben, can I just say I am shocked at the estimated fix time of the 2nd December 2015. Is that correct? Now the post was not from me of course, but I am astonished a month and a half is now the waiting time for a fix to this issue for this person. What is happening with Virgin Media if they can not repair faults within say 48 hours at the maximum. What are we paying for if we have to wait over a month for a fault to be fixed? Just my opinion. Thanks.
I can appreciate your concern over the time frame given for this fault. Ref: F003657806.
I have just looked into this and this applies to TiVo® Apps aspect rather than the whole TiVo® service. It is something our engineering team are working on to fix.
@dm001g7333 as I mentioned above the outage issue regarding ref: F003657806 is more specific to the TiVo® Apps rather than live channels. I would like to help check this further for you if that's ok?
The pixelation you are experiencing, does this affect your live channels, recordings, On Demand? or All of them?
I have carried out some further checks and there is signal issues that need addressing.
In order to get this fixed I would like to arrange for an engineer to call out and get sorted. dm001g7333 I will send you a private message with details of the next steps. (Look for the envelope icon above)
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