Menu
Reply
  • 1
  • 0
  • 0
monsterman1
Just joined
116 Views
Message 1 of 2
Flag for a moderator

problems with netflix

I watch 20 min of a film and then it will not go past 25% and then I go back to normal tv and a error comes up no Internet for the TV !!!!! What's that all about ????? 😠

0 Kudos
  • 7.31K
  • 304
  • 648
Moderator
Moderator
71 Views
Message 2 of 2
Flag for a moderator

Re: problems with netflix

Hi there monsterman1, 

I'd like to welcome you to the forums and say that I'm really sorry to hear that you're experiencing this issue with watching Netflix though your TiVo®. 

There is a known issue with some customers getting this fault, the reference for this is NKE7339, unfortunately we don't have a fix date for this at the moment, however our technicians are working with Netflix to get a resolution.

I've tried to run some tests on your TiVo® to see if there are any underlying issues that may contribute to this, however it appears as if your TiVo® is currently powered off. Could you please power it back on and let me know - please leave it powered on until myself, or one of my colleagues come back to you (leaving it in standby is fine). 

Apologies once again. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos