Further to last post I did not have a broken phone point & have never had one and did not contact customer service to discuss anything to do with broken sockets etc I rang about increase in contract service charges
I'm sorry to learn about the inconvenience you've experienced lately, I'm glad to hear you've been able to speak with the team regarding this issue.
Have you made any progress with the charge for a broken socket that you didn't report? If not, could you respond to the private message I've sent and I'll take a look as soon as possible. You can view the message by clicking the purple envelope on the top right.
Sorry again for the service you've received, we'll speak soon!