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delivery charge for tivo box

ive just spent about 40 min trying to sort out my account again ,all i wanted was another tivo box to be sent with 1 im waiting for so i would only pay 20.00 delivery for both ,live was willing to do this but as it has already been posted id have to pay the 20 delivery fee after all  .Smiley Indifferent so i asked if i could at least have free delivery of tivo box as id been a customer for 15 years plus and was basically told NO . and to be asked is that everyting thankyou have a good day .....Smiley Madwheres the loyalty ........  

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