Why can't I get Sky Sports on the go on my MacBookPro?
I have just tried to use Sky Sports on the go since I have paid for it in my Virgin package. On my MacBook Pro 2014 model I am using Safari, not Chrome, and my software is up to date. I may have failed to confirm my pin yesterday when setting up but after I hit return it gave me the message that there appeared to be a problem with Silverlight. Since then I have followed the instructions on the help section on Virgin media and uninstalled silverlight and reinstalled it following correct procedure. I have unticked the accelerated Hardware playback and ticked the Enable Playback of protected content. I have restarted safari each time but still have not succeeded in getting Silverlight to allow video to play from the Sky website. I have also checked my privacy settings and cookies - neither of which was set to cause any problem.
The error displayed each time is as follows:
Apologies this item has been interrupted due to an error. Please click play to resume watching.[t:6038/ c:4110].
Then it worked. The reason it wasn't working is because I use an MSDN Windows image (I have access to MSDN Library), which means that it is a version called Windows Pro 8.1 N (I think this would also be the case if it was K), and this means that certain media capabilities aren't bundled by default. Installing the MSU gives you them and tadaaa, SilverLight streaming starts working.