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Dereklad
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Tvanywere iPhone app disconnecting

Since the update to TVs anywhere app on my iPhone it has been impossible to use ..it keeps disconnecting from the box over and over again..it worked fine before the update,what's the deal anyone..
Ps can I have a free v6 box sent to my house when it's released please mr/mrs moderator..







Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..+tivo box.
Ps4 & Amazon firestick.
+size 9 feet..iphone 7 plus..
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Forum Team (Retired) BenD_H
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Re: Tvanywere iPhone app disconnecting

Hi Dereklad Smiley Happy

There's a few tips you can try for the TV Anywhere, you may only need to try one or two:-

 

  • Check that only 2 devices are registered.
  • Sign out and sign back in, after clearing your cache/temp files. Make sure when signing in anywhere, that the caps lock is monitored and the username and password are typed correctly.
  • Reinstall the app itself, after clearing cache and cookies.
  • Check to see if you can sign into TV Anywhere from a PC to see if it streams. Please bear in mind that Chrome isn't supported.
  • Check that your device OS hasn't been changed recently, for example, Android 6.0.1 is unsupported.

Give these a go and please get back to me when you can.
Ben


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