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mikelwhile
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Tivo not recording, no OD etc

Hi, new to the forums - been a VM customer for 2 years at my current address, and last week my Tivo box decided to stop recording programmes, it now displays a message at the top with 'Account information: You have recently had an issue on your account.' and advising me to ring 150 - is there anything I can do this end to try and fix it?

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Parrotperson
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Re: Tivo not recording, no OD etc

Ring in as suggested. There're appears to be an issue on your account presumably to do with non payment. Although it may very well be a mistake the only way to resolve it is to ring. 

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Forum Team
Forum Team
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Re: Tivo not recording, no OD etc

Hi mikelwhile

 

Welcome to the forums Man Happy

 

I'm really sorry to hear that you've been having trouble with your TiVo box lately, did you manage to give the team a call to take a look at this?

 

If not, I'll be able to take a look and let you know what we're seeing Man Happy. If you'd like me to do, just respond to the private message I've sent with the requested information and I'll take a look right away.

 

We'll talk soon

Craig


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