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Tivo machine frozen

My fiancée's Virgin system has not worked since our return from a short break. It seems to freeze during start up, sometimes with 3 dim green lights on the left and others rolling towards two dim green with a middle red.

On the right of the machine, we get a combination of strong reds but always with a strong blue -this I gather is a download/upgrade advice. 

I have tried all the obvious disconnect to reboot etc -and all other sections of the home entertainment system work ok (dvd, live dvb TV, chromecast etc..)

Please advise -and let me know which mode/ power conditions I should leave the parts of the system in meanwhile?

Yours Steve Guare       (mob: ********** )


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