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Tivo freezing on recordings

Hi my TiVo box has developed a fault when you pause live tv and play it back 20mins in it starts to freeze and pixelated and does this until you catch up with the live program same with the recorded programs stored on the TiVo box ? Done all the usual resetting the box but made no difference. TIA
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Re: Tivo freezing on recordings

Hi leevienna11


Welcome tot he Community, I'm sorry to learn about the problems you're experiencing with your TV service recently.


I've been able to run some tests on the set top box from our end and we're detecting some problems. As a result, I'd like to arrange for an engineer to come and take a closer look, if you're available?


I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.


Talk soon


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