a couple of months ago, I had my Tivo box replaced with a supposedly new box because my old one had hard Drive failure and it kept freezing on recorded programs / films.
This new box is worse, it freezes during playback of anything recorded, it pixelates. When trying to select something recorded to watch it always goes slow and has a small loading circle ( my old box never did this).
If I rewind live tv, it freezes, then the box reboots, when it reboots it take anywhere between 3 and 10 minutes to come back on, if I pause live tv and try to fast forward through adverts it freezes.
Is it possible to have 2 dud boxes in a few months ?
Thank you for your message, it's good to see you here again.
I'm sorry that the second box has been showing the similar issues, it's something I would like to help with.
I have noticed it's been a few days since you popped a message to us, is this still on going? I have tested the hard drive and you will need an engineer to either repair or replace the TiVo. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope