Today I received a new Tivo as part of Box Swap. I set it all up and, as per the instructions, didn't turn it on. I then called the number for the Activation signal to be sent, only for the message to immediately tell me that the signal couldn't be sent. I held for an operator and the first thing she said was to turn it on (despite the written instructions I had received). I did this an left it for an hour but having returned to it I see that the checklist was stuck on IP Configuration and there was a message saying I needed to call VM. Is this because the lady I spoke to didn't actually send the activation code like she said?